VOrb Troubleshooting and FAQs

What if the VOrb icon doesn't show up in the InputSprocket configuration dialog?

• Make sure the file "InputSprocket VOrb" is in the extensions folder of your system folder.
• Check all your cabling.
• Make sure the port you have the adapter plugged into isn't being used by any other software (ie. fax software).
• Make sure the port you are using, particularly if it is the printer port, isn't configured for Apple/LocalTalk.
• Check the battery.

What if the buttons on the controller work but I can't get any of the axes to do anything?

• Click the registration button and make sure the trial period hasn't expired.
• Try a new battery.

What if I have problems or a question not covered here?

Email us at:

vorb@vivistar.com

What if my adapter cable doesn't plug into the computer far enough to stay in?

This can happen with some of the first adapters made and shipped. The connector that plugs into the computer has an outer plastic sheath, an inner plastic piece, a metal shield, and the actual connector. The outer plastic sheath has moved up on the inner plastic piece so far that it is preventing proper insertion into the computer. The solution is to take a razor blade and carefully cut around the outer plastic sheath to expose about a quarter inch of the inner plastic piece from the end that plugs into the computer. We emphasize carefully for your sake!

What applications work with VOrb?

Applications that are InputSprocket savvy should just work. See:

http://www.vivistar.com/vorb/applications

for applications that we have experienced the orb with and/or that VOrb users have written to us about.

My favorite application isn't InputSprocket aware or doesn't work with VOrb. What can I do?

Nicely ask the application vendor to add InputSprocket support and test it with the increased functionality of the SpaceTec SpaceOrb / VOrb bundle. Mice, trackpads, and many joysticks only have two input axis. Some application vendors simply may not realize the incredible benefit a 6 axis input device can have on their application.

Remember, asking nicely is very important.

I'm having difficulty configuring VOrb for application x. What do I do?

First, check for a premade configuration file at:

http://www.vivstar.com/vorb/configs

Second, re-read the Input Configuration instructions. When you have successfully made a configuration, please email it and a description to us so that others can benefit from it.

Do I need to unplug the battery from the adapter to preserve battery life?

If you made your own adapter cable, yes.

If you're using an adapter from ViviStar Consulting, no. Adapters shipped from ViviStar Consulting switch the battery off when an InputSprocket application isn't running.

Also, it is easier to disconnect the orb from the adapter cable than removing the battery from its snap -- both actions have the affect of removing the battery from the circuit.